Masterclasses

Building Great Relationships

Learn the essential skills to build great relationships by:

• Understanding the neuroscience of connection
• Discovering your DiSC behavioural style
• Learning how to build rapport and work effectively with others in your organisation
• Developing emotional intelligence skills
• Exploring the 6 rules of great stakeholder relationships.

Ask, don’t tell!

Learning how to coach is the secret to building capability in your team or stakeholder group so that you do less of the doing.

Ask Don’t Tell! will teach you about:

• What coaching actually is (and isn’t!) and why it’s so valuable
• 3 Coaching Models and when to use them
• Identifying opportunities to coach (and when not to!)
• How to have a coaching conversation using great questions
• What can derail a coaching conversation, and how to avoid this from happening

Communicate with Impact Part 1 – Face to face communication

Discover how to communicate effectively in face-to-face (in-person and online) situations by:

• Understanding the role of nonverbal communication in face-to-face communication and learning how (not!) to read people
• Developing their active listening skills
• Learning how to explain things clearly
• Exploring how to have great conversations
• Examining the challenges and etiquette of video communication
• Learning how to run effective meetings.

Communicate with Impact Part 2 – Digital communication

Discover how to communicate effectively in the digital world by:

• Investigating the laws of digital body language in texts, emails, instant messages, specifically learning how to:
• Show value and respect for others by the way you write and respond to communication
• Communicate carefully by thinking before sending communication, understanding tone and choosing the most suitable channel for communication to happen
• Learning how to write emails that people will understand and respond to.
• Exploring and practising writing workplace documents in Plain English.
• How to use ChatGPT to help refine your writing skills

Building Trust – How to become a trusted advisor

If becoming a trusted advisor in your organisation is important, this is the masterclass for you! In this masterclass we:

• Identify what trusting relationships with stakeholders look/sound/feel like.
• Prioritise stakeholders according to the Power/Interest grid.
• Learn how to demonstrate their trustworthiness through the Trust Equation and the Power/Interest grid.
• Understand psychological safety and how to create it.
• Explore how to build trust by demonstrating empathy and asking great questions.
• Investigate the 13 high trust behaviours and how to practise and apply them.

Build the bridge – dealing and managing difficult personalities

Learn how to deal with difficult stakeholders effectively by:

• Understanding the nature of conflict and how it occurs
• Discovering the neuroscience of conflict and how to minimise the risk of amygdala hijack
• Exploring ways to help manage conflict and difficult situations, including:
  • How to prepare yourself to manage conflict.
  • How to create the space for a great conversation.
  • Choosing how to respond.
  • Ask yourself what stories you are telling yourself about the other person or the situation.
  • Remembering to demonstrate empathy.
  • How to be assertive, not aggressive or a walk-over (by sticking to facts, feelings and impacts)!
  • Seeing conflict differently.

Build your Influence Superpower!

Learn the art and science of getting through to (almost!) anyone by:

• Learning about the neuroscience of influence and how to use brain hacks to influence others.
• Investigating Cialdini’s 6 laws of social influence and design practical ways to apply them to get their stakeholders to say ‘Yes!’.
• Discovering the strategies of marketing and advertising used to influence us and how to use these on their stakeholders.
• Exploring the 6 core needs that drive all of us, and how to apply these to influence stakeholders.

Managing change

In this masterclass we explore why many people really don’t like change, and how we can support them through it. An essential masterclass for those who are in change management roles or who are required to implement organisational change soon. We learn about the neuroscience of change, why people resist change, and strategies to communicate and implement change seamlessly.

SPEAK! – Master the art of engaging presentations

Learn how to present to an audience in an engaging and impactful way by:

• Examining the dimensions of content and delivery of a presentation
• Using a structure that suits the purpose of their presentation
• Using engagement strategies to involve their audience
• Creating engaging PowerPoint slides
• Developing strategies for in-person and virtual presenting
• Overcoming nerves and portraying confidence
• Receiving individual feedback throughout the workshops

Communicating Finance – Telling the story behind the numbers

A presentation skills course uniquely designed for Finance Business Partners and those in Finance Advisory roles who need to present to non-finance stakeholders.

In this 2 ½ day program participants will learn about:

• Identifying the specific needs and concerns of non-finance stakeholders and how to tailor communication to them
• Structuring financial presentations, creating compelling slidepacks and using plain language to convey complex ideas.
• The principles of storytelling and how they can be applied to financial data to engage, inspire and persuade audiences.
• How to deliver professional presentations to engage audiences in real life and virtually.